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TL;DR

Kombo (YC S22) is building a unified API that saves engineering teams an average of hundreds of hours by allowing them to integrate only one API instead of 50+. We're looking for an experienced and technical customer success team member who wants to join as the first full-time member alongside our existing Solution Engineer Team to help our customers more strategically and shape the growing team in the coming years.

Berlin · €80–100k OTE

About Kombo

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 90 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.

Since going through Y Combinator in 2022, we've:

• Grew from zero revenue to $5M+ ARR and hundreds of customers in 24 months (growth-wise among the ~top-5% of VC-backed startups)
• Scaled to process data for the equivalent of 10% of Germany's workforce
• Raised $8M+ of funding from Y Combinator, 468 Capital, and other top-tier investors
• Grew to a team of 30+ Kombies (pictures!)

What You'll Be Working On

• You will be on the frontlines with our customers, meeting them in person in their offices, at conferences, via Zoom, or through the shared Slack channels we have across our customer base to always stay attuned to how we can make our customers more successful.
• In this role, you will collaborate directly with technical and customer-facing stakeholders at our customers to enable them to scale with our embedded product (from issue resolution to enabling strategically new use cases)
• You will manage our customers' post-sales journey, from participating in the onboarding of enterprise accounts to overseeing renewals, and collaborating with sales and technical services, with the ultimate goal of maximizing the usage and value of the Kombo platform
• As you will be the first successful full-time member, you will also help shape more strategic initiatives, such as establishing fundamental processes, and work closely with the existing Solution Engineering, Technical Product, and the wider Product and Engineering teams

Stack: Hubspot, Pylon, Grain, Metabase, and a lot of internal tooling magic 🪄